Jordan Van Horn is a Revenue Leader @ Monte Carlo, the world's first data observability company. Prior to this role, Jordan spent an incredible 4 years in sales at Segment including as VP of Sales leading a sales team of 50+ Account Executives and leading the first international expansion for the company into Dublin. Before Segment, Jordan was at Dropbox for 4 years leading enterprise sales for Dropbox Business in California.
In Today's Episode with Jordan Van Horn We Discuss:
1.) Entry into the World of Sales:
- How did Jordan make his way into the world of sales first with a vineyard?
- What are 1-2 of the biggest takeaways for Jordan from seeing the scaling sales teams at both Segment and Dropbox? How did seeing that impact his mindset?
- What does Jordan know now that he wishes he had known when he entered sales?
2.) The Sales Playbook:
- How does Jordan define "the sales playbook"? What is it not?
- What five core things should the sales playbook help you accomplish?
- Should the founder be responsible for the sales playbook? Can it be created by a Head of Sales?
- How does Jordan advise founders on three signals that now is the right time to bring in a sales hire?
- How does Jordan advise founders on whether the first sales hire should be a rep or a leader?
3.) The Secrets to Pricing and Discounting:
- Why does Jordan not care what price customers pay in the early days? If it is not about ARR, what should teams be optimizing for?
- When does price discipline become important in a company journey? What are the dangers of not having price discipline?
- What two tools do sales leaders have to use in order to create urgency in a deal closing process?
- How should sales leaders think about building multiple champions within a potential customer? At what price point is it worth it?
4.) The Hiring Process:
- How does Jordan structure the hiring process for all new sales hires?
- What are the must-ask questions that Jordan asks all new candidates? What does he want to see in those answers?
- Who else does he bring into the hiring process? At what stage do they get involved? What are they testing for?
- Does Jordan use case studies with candidates? What makes the best? What makes the worst?
5.) The Onboarding:
- What is the ideal onboarding process for new sales reps?
- What should founders do and prep for when onboarding their first sales hires? What materials and recordings should they have ready?
- What are some early signs that a new hire is not working out? How do we measure their impact?
- For enterprise sales, it takes a long time to close new deals, how can one determine effectiveness of new reps when the sales cycle is so long?